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Best Practices for Digital Claims Management for Agents and Brokers

American Agents Alliance

Agents and brokers play important roles in the digital claims management process, from educating policyholders on loss mitigation to helping insureds file claims and work with their insurers. Data shows about 6% of homeowners filed a claim under their homeowners insurance policies during the five years ranging from 2018 to 2022.

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2025 Insurance Trends, Risks, and Opportunities for Agents and Brokers

American Agents Alliance

Driven by rapid advancements in technology, shifting risks, and increasing policyholder expectations, the industry will likely have different products and services by the time 2025 draws to a close. Innovative digital tools can streamline underwriting while improving efficiency for insurers and agents.

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Ways to Manage Social Media E&O Risks For Agents and Brokers

American Agents Alliance

Agents, brokers, carriers, vendors, and others across the insurance ecosystem regularly share content, advertise, and engage with customers on various social media platforms. But for agents and brokers, the social media E&O risks should be considered before engaging on social media. Confidentiality issues.

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How to Not Suck at Being an Insurance Agent

Redbird Agents

If selling insurance was so easy, then why is it that roughly 10 percent of the independent insurance agents generate the vast majority of the sales? Are all independent agents good salespeople? Why Do Insurance Agents Fail? It’s a common misconception that becoming an insurance agent is an easy path to success.

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Prepare for the Unexpected — How to Help Policyholders With Disaster Planning

American Agents Alliance

This is a role insurance agents often play — and disaster planning is always more effective when it is proactive. Learn more about how to help policyholders prepare for the unexpected with helpful tips. Provide a checklist so your policyholders can easily keep track of personal property.

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Utilize Technology to Streamline Your Insurance Agency Operations

American Agents Alliance

With innovations changing the way policyholders buy insurance, interact with their agents, and file a claim, the entire ecosystem looks and feels different than in the past. Utilizing technology to streamline agency operations and processes is a strategy agents and brokers can use to embrace change and use it to their advantage.

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Maximize Customer Retention With Exceptional Service

American Agents Alliance

Independent agents and brokers can differentiate their services by providing exceptional customer service. This can help agents to find new customers, but often more importantly, providing great service aids in customer retention. Provide clear and transparent communication with policyholders. Seek feedback often.