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How AI is Changing E&O Risks for Agents and Brokers

American Agents Alliance

However, for agents and brokers, these new AI-driven processes can introduce new E&O risks to mitigate and manage. Learn more about managing new E&O risks introduced by AI to ensure AI remains an asset, not a liability. Chatbots and other types of automated interactions with policyholders could create errors.

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The Ethics of Cross-Selling for Insurance Agents and Brokers

American Agents Alliance

Cross-selling is an important tool for independent insurance agents and brokers, but it must be done ethically. Policyholders benefit from their agents expertise and knowledge when cross-selling is done well. Learn more about the ethics of cross-selling and how to use it to help policyholders in this blog.

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2025 Insurance Trends, Risks, and Opportunities for Agents and Brokers

American Agents Alliance

Driven by rapid advancements in technology, shifting risks, and increasing policyholder expectations, the industry will likely have different products and services by the time 2025 draws to a close. Read more about 2025 insurance trends and consider how these risks and opportunities may impact your agency.

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The Intersection of E&O and Policyholder Relationships

American Agents Alliance

Establishing strong, trusting policyholder relationships drives long-term success for many agents and brokers. However, these relationships can also lead to unintended risks, like the possibility of E&O claims if professional boundaries are missed. Proactively educate policyholders to minimize misunderstandings.

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Ways to Manage Social Media E&O Risks For Agents and Brokers

American Agents Alliance

Agents, brokers, carriers, vendors, and others across the insurance ecosystem regularly share content, advertise, and engage with customers on various social media platforms. But for agents and brokers, the social media E&O risks should be considered before engaging on social media. Confidentiality issues.

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The Rising Cost of Litigation — Social Inflation and E&O Risk

American Agents Alliance

Social inflation and E&O risks are connected as agents must manage policyholder expectations even as claims costs rise, premiums remain high, and denials are issued for claims policyholders expected to be covered. Learn more about social inflation and E&O risks and how to manage these concerns.

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The Insurance Industry Faces Growing Wildfire Risk in California

American Agents Alliance

The recent Eaton and Palisades fires in the greater Los Angeles area are evidence of the increasingly prevalent wildfire risk in California. As stories of resilience and courage emerge and the fires are contained, agents and brokers provide critical insurance support for policyholders.