InsuredMine

FEBRUARY 15, 2024

In the dynamic world of SaaS, understanding your customers is the difference between a fleeting fling and a lifelong love affair. And who sits at the heart of this understanding? Your Customer Success Manager (CSM). CSMs are more than just customer cheerleaders; they’re data detectives, mining interactions for valuable insights that fuel product improvements, drive strategic decisions, and ultimately, ensure customers reach their full potential.

Insurance Agency 52

Insurance Agency Building Insurer Insurance 52

Hunton Andrews Kurth

FEBRUARY 15, 2024

Companies face significant exposure from privacy related claims. An increasing number of these claims result from efforts at the state level to regulate use of personal data. One key focus is Illinois’ Biometric Information Privacy Act (“BIPA”), but as lawmakers in other states continue to introduce legislation aimed at regulating the use of biometric data, more court decisions may muddy the waters regarding what conduct may be covered under a general liability policy.

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General Liability Insurance Policy Claim Policy 52

InsuredMine

FEBRUARY 15, 2024

Brian Duperreault, CEO of AIG, once said, “The insurance industry is in the midst of a technological revolution. As we embrace digital transformation, we have the opportunity to redefine the customer experience and drive operational efficiency.” There is no doubt that he was right; at this point, we use technology for almost everything. How can the insurance industry be left behind?

Agents 52

Agents Insurance Insured Insurer 52

Majesco

FEBRUARY 15, 2024

The concept of speed is increasingly becoming an important competitive factor when presenting rating information for specialty insurance risk coverage. Turnarounds of weeks or days to evaluate, quote, and bind policies are simply not acceptable in today’s hyper-competitive market. Insurance risks are diverse and ever-evolving, especially specialty insurance, which plays a crucial role in providing coverage for unique and high-risk situations.

Policyholder 40

Policyholder Broker-Agent Risk Broker 40