Five Components of the Customer Experience that Impact Satisfaction
Redbird Agents
NOVEMBER 1, 2023
Redbird Training - We offer live Redbird training classes for Producers every Tuesday and Thursday. There are a lot of insurance old-timers shaking their heads about today’s emphasis on the customer experience. They don’t quite get why we have to turn operations and procedures upside down to win (or keep) a piece of business. It’s simple: we are no longer in charge of the experience.
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