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The Façade of Consumer Protection: How Florida’s Political Leadership Continues to Favor Insurance Companies Over Policyholders — Are Florida’s Politicians in Bed with the Insurance Industry?

Property Insurance Coverage Law

While Jimmy Patronis and Governor DeSantis trumpet their latest emergency rule as consumer protection following the CBS 60 Minutes Expose noted in CBS 60 Minutes Exposes Alleged Insurance Company Fraud: Adjusters Reveal Altered Hurricane Damage Estimates by Claims Management, the reality reveals a different story.

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Unite and Conquer: How the Insurance Industry Can Deflate Social Inflation

Insurance Journal

At one of the early meetings of American Legal Connections, Rich Henderson, a senior vice president for reinsurer TransRe, bumped into a concerned client from a hospital insurance company who brought his team members to the event. The insurer was …

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Elevating the Customer Experience: Innovations in the Insurance Industry

Insurance Journal

In today’s rapidly evolving digital landscape, customer experience is paramount across all industries, including insurance. While traditionally viewed as a transactional service, insurance companies increasingly recognize the significance of fostering …

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The Insurance Industry’s Profitable Paradox: Why We Need Financially Strong Insurance Companies (Even Though They Sometimes Drive Me Crazy)

Property Insurance Coverage Law

As someone who has spent decades battling insurance companies over wrongful claims practices, it might seem strange that I’m writing about the importance of insurance company profits. Trust me, I had to take a deep breath before typing that sentence.

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Digital Transformation in Insurance Marketing: How to Leverage Technology to Drive Growth and Engagement

Insurance Journal

The insurance industry has historically been slow to adopt new technologies o often relying on traditional outreach, marketing and client management methods. However, digital transformation has taken hold across the sector in recent years, radically reshaping how insurance companies engage …

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Let’s Get Tough on Drunk Driving but Not Have Any Penalties For the Drunk Driver: Making It Difficult For Policyholders To Collect On Debts Owed By Delaying and Underpaying Insurance Companies

Property Insurance Coverage Law

Can you imagine a business industry trade group going to politicians asking for laws that prevent others from collecting valid debts from them? That is exactly what the insurance industry has accomplished in Florida with recent changes in law. Most would be laughed out of town.

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From the Plaintiffs’ View: Unintended Consequences of SB 426 on Georgia Insurance

Insurance Journal

For decades, Georgia’s insurance industry has sought to eliminate the long-standing provision allowing trucking-accident plaintiffs to sue insurance companies directly. This was the single most important issue the industry wanted to see addressed by lawmakers. Now, with the passage of …