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Elevating the Customer Experience: Innovations in the Insurance Industry

Insurance Journal

In today’s rapidly evolving digital landscape, customer experience is paramount across all industries, including insurance. While traditionally viewed as a transactional service, insurance companies increasingly recognize the significance of fostering … This post is part of a series sponsored by Dyad.

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Hurricane Milton Insured Loss Could Be $60 Billion, Similar to 2002’s Ian: RBC

Insurance Journal

Hurricane Milton could result in a $60 billion loss for the global insurance industry, creating a surge in 2025 reinsurance prices which could boost some insurance companies’ shares, analysts at RBC Capital said. The Category 5 hurricane is due to …

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Applied Systems Acquires AI Platform for Insurance Planck

Insurance Journal

Insurance software firm Applied Systems reports that it has acquired Planck, a leading artificial intelligence (AI) company for the insurance industry. Planck provides an AI-based data platform for commercial insurance. It works with US insurance companies, helping them streamline the …

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The Regulatory Blind Spot: How Insurance Departments Fail to Detect Systemic Bad Faith Claims Practices

Property Insurance Coverage Law

Recent investigative reporting by CBS’s 60 Minutes, noted in CBS 60 Minutes Exposes Alleged Insurance Company Fraud: Adjusters Reveal Altered Hurricane Damage Estimates by Claims Management, has exposed alleged widespread underpayments of claims and unethical claims practices in Florida’s property insurance industry.

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Let’s Get Tough on Drunk Driving but Not Have Any Penalties For the Drunk Driver: Making It Difficult For Policyholders To Collect On Debts Owed By Delaying and Underpaying Insurance Companies

Property Insurance Coverage Law

Can you imagine a business industry trade group going to politicians asking for laws that prevent others from collecting valid debts from them? That is exactly what the insurance industry has accomplished in Florida with recent changes in law. Most would be laughed out of town.

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People Moves: Grange Insurance Names Lebens as CFO

Insurance Journal

Grange Insurance Company announced that Cheryl McRae Lebens has been named the company’s Chief Financial Officer, effective January 1, 2025, following Terri Brown’s planned retirement at the end of the year. Brown’s career in the property and casualty Insurance industry

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Heritage Insurance Under Scrutiny: Analyzing the CBS 60 Minutes Exposé and Questions of Internal Controls

Property Insurance Coverage Law

Heritage Insurance (HRTG) lost 20% of its publicly traded value yesterday following the recent CBS 60 Minutes investigation into alleged insurance fraud in Florida, which has sent shockwaves through the insurance industry.